You will receive a confirmation message via text 5 days in advance of your appointment. Confirmation is required for all appointments by clicking on the confirmation link.

If you need to make any changes to your appointment, you can respond directly to the confirmation text.

Once you receive your confirmation text, you will have 48 hours to review our policies and confirm your appointment. 3 days in advance of your appointment, you will receive a final reminder if you have not confirmed yet. If we do not hear back from you by the end of that day, your appointment will be canceled automatically.

By confirming your appointment, you are acknowledging that you have read and agree to all of the studio’s information, pricing, and policies.

We understand that life happens, and sometimes plans need to shift. To best serve all of our guests and respect our stylists’ time, we ask that any changes to your appointment be made at least 48 hours in advance.

Changes or cancellations made with less than 48 hours’ notice — including altering services, canceling all or part of the appointment, or failing to show up — will result in a fee of 100% of the confirmed services.

If you accept an appointment within 48 hours of the service time, any cancellations or alterations are still subject to the full-service charge.

In the case of a no-show or same-day cancellation, the missed appointment must be paid in full, and future appointments may require prepayment at the time of booking.

We truly appreciate your support and understanding. Giving us at least 48 hours' notice allows us to offer your spot to another client on our waitlist — it’s a win-win for everyone.

All service charges must be paid in full at the completion of your appointment by credit card only.

If you choose to leave a gratuity, cash is the only form accepted. Venmo tips are not accepted. There is an ATM on the premises for your convenience!

If something doesn’t feel quite right after your appointment, don’t hesitate to reach out. We truly want you to love your hair and your experience with us!

If Bobby and the team agree that an adjustment is needed, we’re happy to offer a complimentary adjustment appointment within 14 days of your original service. After that, any changes would be considered a new service and standard charges would apply.

Booking a fresh color, cut or treatment is always exciting! We are just as excited as you are to have you feeling fabulous.

Please note we love to document our hair services and will always ask permission to take your photo. Should you decide to take a picture of your hair, your hairstylist, or the salon, it is our studio policy that you ask for the consent of any person, employee, client, or guest that will be visible in your photo.

It is of utmost importance that the environment feels comfortable, warm, and inclusive. Thank you for your thoughtfulness!

By confirming your appointment, you are acknowledging the following statements to be true:

• I have not been exposed to any contagious illness within the last 7 days.

• I have not had a fever within the last 72 hours, nor am I experiencing any symptoms of illness such as cough, sore throat, shortness of breath, or gastrointestinal discomfort.

• I have not tested positive for any COVID 19 within the last 10 days.

By confirming your appointment, you also acknowledge that mask-wearing in the studio is optional for all clients, guests, and team members. Should you choose to wear a mask, one will be provided upon arrival. As a client, you understand that your stylist may or may not be wearing a mask during your services. We kindly ask that you do not request other clients or team members to wear a mask. Hand sanitizer and a protective garment bag will be provided at check-in.

By confirming your appointment, you agree to the following:

I willingly assume all risks associated with receiving services at Bobby Mack Co Hair Studio LLC, including potential exposure to illness. I release Bobby Mack Co Hair Studio LLC and its owner, employees, officers, and affiliates from any and all claims — including those arising from potential negligence — related to physical injury, illness (including death), or economic loss resulting from services received or interactions on the premises. This includes, but is not limited to, exposure to contagious illnesses.

Due to space limitations, guests including friends, family, and children are not permitted to join you for your appointment.

Pets are not permitted in the studio. (Service dogs permitted)