How to Schedule Appointments or Get In Touch With Studio
At this time, the studio does not accept phone calls.
This is due to the high call volumes for new client service requests. As much as we would like to accommodate every new request, our studio works off of a waitlist for all service requests and must focus our attention on our current clientele’s messages and requests.
If you are a current client and need to get in touch with the studio, please email bobbymackhairstudio@gmail.com or send a text message to the phone number that has confirmed or scheduled your appointment. Our email and text system is checked frequently for messages. Instagram messages are checked less frequently.
New Clients: Based on the current hair photo and inspiration photo included in your submission below, our team uses our best judgement to book you the appropriate services upon scheduling your appointment. Please note, for most highlight/balayage/dimensional color inspiration photos, a Color Combination & Haircut is the most commonly scheduled first time service. Before your appointment we will consult with you fully to explain the process, timing, future appointments and service charges. Please carefully read the Pricing & Service Definitions page for a full breakdown of each team members pricing and the definition of each service.
Existing Clients: We always strongly encourage clients to rebook their next appointment at the end of their current in-studio appointment to ensure that they reserve their desired appointment within the appropriate time frame. In the event that you change your mind about the services you rebooked before your appointment, please make those changes at least 72 hours before your scheduled appointment in order to make sure the correct time is allotted and to avoid service change/cancel fees. If you are a current client and did not rebook an appointment, you can either request the specific services desired (if you know the correct services) or you can submit a current photo and inspiration photo through our website for your stylist to review.
Wait Times
Existing Clients: (Current average wait time is currently 1-2 weeks)
Any request for a service from an Existing client of the studio will be added to the studio’s or requested stylist’s priority waitlist. Appointment confirmation messages are sent five days prior to the scheduled service and therefore cancelations occur within that time frame allowing us to offer appointments to current studio clients on the priority waitlist. Please note, if you have flexible availability, daytime and evening, the wait times may be shorter.
New Clients: (Current average wait time is currently 1-3 weeks)
Any New client service request must be submitted through our website’s submission form below. All fields of this form must be filled out in order to be added to the waitlist, including a current hair photo and inspiration hair photo. Requests are answered in the order in which they are received. Please note, if you have flexible availability, daytime and evening, the wait times may be shorter.
