We look forward to seeing you! Let’s make sure we are on the same page with all studio policies and procedures!

Your studio experience and appointment are very important to us! Please respect these policies in order to prevent any confusion and to encourage a healthy professional relationship with our team.

HEALTH AND SAFTEY POLICIES

By responding “YES” to your confirmation text, you are also acknowledging the following statements to be true:

  • I have not been exposed to any contagious illness within the last 7 days. 

  • I have not had a fever within the last 72 hours, nor am I experiencing any symptoms of illness. 

  • I have not tested positive for COVID 19 within the last 10 days.

By responding “YES” to your confirmation text, you are also acknowledging that mask wearing in the studio is OPTIONAL for all clients, guests and employees of the studio. Should you choose to wear a mask, a mask will be provided upon your arrival. As a client of the studio, you understand that your stylist may not be wearing a mask throughout your services. You may NOT request any member of the studio team or fellow studio clients to wear a mask. Hand sanitizer and a protective garment bag will be provided at check in.

By responding “YES” to your confirmation text, you are also agreeing to the following: I hereby agree that I willingly assume all risks in participating in any services that Bobby Mack Co Hair Studio LCC provides or in interacting with it’s Company’s employees, officers, representatives or affiliates.  I further release Bobby Mack Co Hair Studio LCC and it’s owner of any and all claims, including but not limited to any potential negligence claim, with may arise from any physical injury, illness (including death), or economic loss that I may suffer or which may result due to my participation in any service offered by the Company or any interaction in which I may have.  Specifically, I waive any and all claims that may arise from any potential exposure from COVID-19 while on Bobby Mack Co Hair Studio LLC premises or immediately thereafter.

COVID-19 SAFETY PROCEDURES

In order to keep everyone healthy, the Bobby Mack & Co Team will continue to:

  • Disinfect and sanitize all chairs, stations, tools, and shampoo bowls between clients.

By responding “YES” to your appointment confirmation text, you agree to follow the following health and safety protocols:

  • We have a sanitation station at the studio entrance, here you will find an optional new mask, hand sanitizer, and protective garment bags for your garment if needed. 

  • We will not be checking coats, sweaters, or jackets.  Any outer layer of clothing must be taken off before your service and placed into your personal protective garment bag.  Please wear a shirt without a collar.

  • No food will be permitted in the studio.

  • Family, friends, kids, and pets are not permitted to join you for your appointment.

We thank you in advance! If you have questions about any studio policy, please email us directly at bobbymackhairstudio@gmail.com or send a text message to the confirmation text number.

Appointment Policies

We understand that your schedule can change and alterations to your appointments may be necessary. Please review our strict cancellation policy below.

Appointment Confirmation Policy

Within five days of your scheduled appointment, you will receive an appointment confirmation text message to verify that you would like to keep your appointment, it is required that all appointments are confirmed via text. A “YES” response to your confirmation text is an acknowledgment that you have read and agree to all of the studio’s information, pricing, and policies.

Once you receive your confirmation text, you will have 24 hours to review these policies and respond “YES” in order to confirm your appointment. Once your appointment is confirmed, you will receive a second text containing an appointment number needed to be shown at the door for entry into the studio.

Bottom line: Any appointment that has not been confirmed within 24 hours of the initial confirmation message will be canceled.

Appointment Alteration Policy

Upon receiving your initial confirmation text within five days of your appointment, please alert the studio of any service change requests at that time. You may text the confirmation phone number to communicate with a member of the front desk team pertaining to your appointment alteration request.

Any alterations to a confirmed appointment must be made 48 hours in advance of the appointment start time. Alteration requests for scheduled and confirmed appointments within 48 hours of the appointment will incur 100% of the original cost of confirmed appointments. Example: An appointment scheduled and confirmed for highlight and haircut services followed by a request to alter the appointment by canceling the highlight service within 48 hours will incur fees equalling the highlight and haircut services.

If you accept an appointment within 48 hours of the start time of the scheduled services, any alteration will incur a fee.

Bottom line: Once an appointment is confirmed, any changes must happen with more than 48 hours’ notice before the start time of the appointment in order to avoid alteration charges.

Appointment Cancellation Policy

Canceling appointments with more than 48 hours is mandatory.

No fees or charges occur with such notice.

Changing or canceling your appointment within the last 48 hours before the start time of your appointment will result in a cancelation charge of 100% of the full-service price of your scheduled services. In addition, you will be required to prepay for your next scheduled appointment.

Please note that removing services from your reserved and confirmed appointment is considered a service appointment cancelation. Example: Reserving a color and haircut appointment and deciding to forgo the color service either within 48 hours of the appointment or during the consultation in the studio is considered a same-day cancelation for the color appointment.

Bottom line: Once an appointment is confirmed, any service cancelation within 48 hours of the appointment, including services canceled during the consultation, will result in a 100% charge for the scheduled and confirmed services.

No Show Policy

Failure to notify the studio that you are unable to make it to your appointment before the appointment start time will result in cancelation fees of 100% of scheduled and confirmed services. In order to make any future appointments after a “no-show” or same-day cancelation, the cancelation fees must be paid in full over the phone and a prepayment of the services requested for the next appointment must be paid in full at the time of booking.

Bottom line: We respect you and we appreciate your patronage, Please respect our time and allow us 48 hours to fill your cancelation with clients on the waitlist. It’s really a win-win for everyone this way!

Photography Policy

Booking a fresh color, cut or treatment is always exciting! We are just as excited as you are to have you feeling fabulous. Please note we love to document our hair services and will always ask permission to take your photo. Should you decide to take a picture of your hair, your hairstylist, or the salon, it is our studio policy that you ask for the consent of any person, employee, client, or guest that will be visible in your photo. It is of utmost importance that the environment feels comfortable, warm, and inclusive. Thank you for your thoughtfulness!